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Infrastructure Analyst

 

Typetec is looking to identify and hire a highly driven and ambitious Infrastructure Analyst. Reporting to the Director of Operations & Finance, the role will include, but not exclusively:

Job Requirements

  • Development of our RMM Solution (Autotask Endpoint Management – AEM)
  • Solving unique and interesting challenges in quest for speed, scale, availability and efficiency of support services by engineering reliability into software and systems.
  • Responsible for keeping critical production applications and infrastructure up and running
  • Extend monitoring capabilities for Windows Servers / Hyper-V / VMware / Veeam / Backup Exec / Webroot / Sonicwall / Cisco / BYOD / Network Devices etc. Implement self-healing fixes where relevant
  • Automation & Development of monitoring alerts for various Operating Systems, Backup Solutions, Hardware, Disk Space and Antivirus Products.
  • Troubleshooting and resolution of Server availability, Backups Failures, Hardware Failures, Disk Space Issues and Antivirus Issues
  • Liaising with 3rd party software vendors on support cases
  • Patch Management and maintenance responsibilities to ensure optimum performance
  • Remote deployment of Antivirus solutions and Software packages
  • Develop and automate Client On-Boarding process for populating site documentation in conjunction with site visits
  • MIS Reporting for sales and services
  • Other duties as required

 

The successful candidate will have:

  • 3+ years in a managed service environment
  • Excellent RMM toolset experience (AEM, Kaseya, Labtech, etc)
  • Strong PowerShell experience using and developing scripts
  • Good understanding and knowledge of Active Directory, Windows Server virtualization technologies, backup and monitoring solutions
  • MS Azure automation & JSON scripting experience advantageous
  • Strong analysis and troubleshooting skills
  • Exceptional customer service, communication, problem solving, and technical writing skills are required.
  • Third level IT or related qualification
  • Ability to think on your feet and thrive under pressure

This is an excellent opportunity for the right candidate who has a desire to join a growing IT company, develop within a great team and drive efficiencies. A competitive remuneration package will be on offer to the successful candidate. Please email CVs and cover letter to jobs@typetec.ie