Typetec

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Field IT Service Engineer (WINDOWS & MAC)

A wholly Irish owned private company employing over 30 staff, Typetec is one of Ireland’s leading IT managed services and hosted IT providers. With over 35 years experience supplying technology and IT services, Typetec is well placed to satisfy the most exacting of customer requirements.

Typetec is looking to identify and hire a highly motivated and technically experienced cross platform Field Engineer.

Reporting to the Director of Operations, the role will include, but not exclusively:

  • The role will involve a combination of onsite support, onsite preventative maintenance days, customer installations/upgrades, in-house remote support
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in- house applications
  • Escalate more complex or critical issues to appropriate senior staff
  • Ensuring that all cases owned by the Service Desk are resolved in accordance with the

    agreed Service Level Agreement (SLA)

  • Ensure processes, procedures and resolutions are documented and updated regularly on the

    Service Desk knowledge base

  • Excellent written and verbal communication skills
  • Customer-focused attitude and a willingness to learn and implement the latest technologies
  • Develop and maintain a complete understanding of the clients products and on-going

    releases

  • Any other duties deemed required as part of the day to day role

     

    Job Requirements

    The successful candidate will have:

  • 3+ years Field Service experience working in a busy multi-customer environment
  • Strong OSX skillset with knowledge of mainstream graphic arts applications and workflows

    including Adobe CC suite, fonts, OSX Server, backup and system support

  • VMWARE, AD, Office 365 and Exchange experience desired but not essential
  • Server & SAN installation, migration and support
  • Installation & troubleshooting of Windows Server 2008/2012/2016 & Windows Small

    Business Server 2008/2011 and Exchange 2007/2010/2013/2016

  • Network and firewall setup and support (primarily Sonicwall) VPN setup & configuration
  • Backup and DR solutions preferably with Veeam
  • Experience with the Microsoft Azure Platform a distinct advantage
  • English as primary language
  • Full clean driving license is essential.

    This is an excellent opportunity for the right candidate who has a desire to progress their technical experience within a very good learning environment and join a growing IT company.