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Global Office – FAQs

  1. Where is my data stored?
  2. Can I put all my applications (even in-house designed) into your cloud?
  3. Is my data always in the country?
  4. We have remote users with poor Broadband at home, their VPN connections keep dropping. Will it be the same with Global Office?
  5. What happens when our Internet in the office fails? Will we not be able to work?
  6. Can we work when we are offline like we do today?
  7. Can we get a copy of our data replicated to our office?
  8. Microsoft Office is included in the Global Office license fee, does that include upgrades as they become available?
  9. What exactly is covered in my monthly user fee?
  10. Anywhere, any time, any device… can I use a tablet?
  11. How will performance compare to my existing environment?
  12. How long does it take to get up and running?

 

 

 

 

 

 

 

 

 

 

Answers:

 

  • Q1: Global Office data is stored on Typetec’s private highly available SAN storage infrastructure housed in a tier 3 Datacentre in Dublin. All data is backed locally and backups are copied to a second datacentre.

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  • Q2: Yes, there is virtually no application that can’t be delivered through the Global Office Webtop. Although we haven’t come across an application that won’t work with Global Office, we would still recommend that high end graphics applications such as Photoshop, Illustrator or any CAD applications with detailed 3D rendering remain local.

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  • Q3: Yes, your data is stored on private Irish owned infrastructure in locations in Dublin and will never leave the country. Additionally, as Typetec is an Irish company, your data is protected from access from other jurisdictions under acts such as the Patriot Act.

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  • Q4: No, unlike VPNs, Global Office delivers applications seamlessly with slow broadband and is equally effective over 3G. VPNs move large amounts of data up and down the wire and therefore are very susceptible to poor communications.

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  • Q5: Global Office requires Internet availability. Therefore, we recommend that a robust solution is put in place for head offices (including backup Internet services). However in the event of outages, users can move between locations and devices freely and even access their applications via 3G by tethering to smartphones etc.

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  • Q6: Global Office is designed as an online service. However, if you retain locally installed applications, you can copy or synchronise files locally for offline work.

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  • Q7: Depending on your broadband connectivity, Typetec can run backups to your own head office for peace of mind. In addition, backups of all data can be copied to removable media (such as USB hard drive) on demand for a small charge.

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  • Q8: Absolutely, you will be entitled to run the latest version of MS Office, but only as and when you want it. You can also get more granular and offer different Office versions to different user groups in the organisation as suits your needs.

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  • Q9: Typically, the monthly charge includes access to portal and all productivity applications for all users (including Microsoft mail and Office licensing). It also includes access to your core applications (e.g. Sage, SAP), storage of all data backups and end user support.

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  • Q10: Yes, Global Office is designed to be device independent. It works on just about any smart device, so users can work from iPads, iPhones, Android tablets, Windows and Macintosh endpoints. Not only this, but they can move from device to device seamlessly without even logging out!

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  • Q11: We are all familiar with the “new PC” experience… applications fire up in no time and run smoothly. Unfortunately, as time goes on most of us are also all too familiar with the gradual decrease in performance and reliability of applications and frustrations that this can cause. Global Office provides that “out of the box” experience every time you log in, regardless of how long you have been using the service.

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  • Q12: Depending on the size and complexity of the organisation, migration generally takes between 1 and 4 weeks. The process includes full technical discovery, installation of applications, data migration and most importantly, a user acceptance testing (UAT) phase prior to final rollout. This gives clients an opportunity to fully test all applications and system integrations prior to final crossover to Global Office, thus ensuring a smooth transition.

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