TRUSt Assure

With this fully proactive approach to service delivery, Typetec take ownership of the complete management of your IT infrastructure; we fully manage all incidents and alerts that are produced from our tailored monitoring system – TRUSt.

We ensure that patching is tested prior to deployment and offer a full change management service. This service is complimented by periodic consultative meetings with your dedicated account manager to plan further growth or changes to your infrastructure.

This service is suited to customers who have little or no internal IT resources but who value their IT infrastructure and see it as a core enabler for their business. This service is also suited to customers who, though they may have resources of their own, want to focus these resources on their applications support and in future business support.

Services Included in the TRUSt Assure Program:

Remote monitoring and management of all your IT assets by our NMC 24/7.
Asset discovery usage and reporting.
Monitoring & Reporting 24/7.
Full access to technical support for telephone, remote and onsite 9am to 5:30pm weekdays.
Remote troubleshooting.
Scheduled proactive remote support.
Network assessment and recommendations.
Operating Systems Patch Scanning & Reporting.
Fault & Performance Monitoring & Reporting.
Event Log Monitoring & Reporting.
Windows Services Monitoring & Reporting.
Executive level Summary Reporting.*
Standard Windows patch deployment.
Full Incident Management – Alerts & remediation.
Change Control & Change Management.
System & Network Administration & Management.
Backup Monitoring.
Proactive Service Management Consultation.
Onsite support.

Benefits:

Low investment costs.
No capital Hardware or Software expenditure.
Easy to control the IT Management budget.
Tracks Hardware and software regardless of location.
Proactive monitoring of your entire IT Infrastructure.
Allows internal resources to focus on where the problems really lie.
Compliments the Customer’s IT resource(s) with our experienced team.
Can securely control servers or desktops remotely to resolve issues.
Can show trends to support future planning.
Guaranteed Service Level Agreement.

*Executive Summary Reports detailing performance of all devices covered by this agreement will be delivered on a predefined schedule.