TRUSt Support

This collaborative support service includes all the elements of our TRUSt M&R service combined with unlimited access to our remote technical support team for remedial support. Within this service offering we will also deploy standard patches to your Windows infrastructure. This service is ideally suited to customers who may have limited IT resources of their own and who could benefit from the experience and knowledge of a larger team with a broader range of IT skill sets.

Our TRUSt Support Program is designed to reduce downtime through availability monitoring and immediate remote resolution of issues identified. Through our monitoring system we collect and analyse performance and event data enabling us to provide recommendations to assist you in attaining the highest level of infrastructure availability and performance.

TRUSt Support provides the client with administrative access to our performance management solution as well as priority access to supplemental support services from our team of highly skilled, experienced engineers.

Services included in the TRUSt Support program are:

Remote monitoring of all your IT assets by our Network Management Centre (NMC) 24/7.
Asset discovery, tracking and reporting.
Operating Systems & Application Patch Scanning & Reporting.
Fault & Performance Monitoring & Reporting.
Event Log Monitoring & Reporting.
Windows Services Monitoring & Reporting.
Executive (MIS) Level Summary Reporting.*
Remote troubleshooting.
Scheduled proactive remote support.
Network assessment and recommendations.

Benefits:

Low investment costs.
No capital Hardware or Software expenditure.
Easy to control the IT Management budget.
Tracks Hardware and software regardless of location.
Proactive monitoring of your entire IT Infrastructure.
Allows IT Resources to focus on where the problems really lie.
Compliments the Customer’s IT resource(s) with experienced team.
Can securely control servers or desktops remotely to resolve issues.
Can show trends to support future planning.
Guaranteed Service Level Agreement.

*Executive Summary Reports detailing performance of all devices covered by this agreement will be delivered on a predefined schedule.