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Challenge

SVP is one of Ireland’s most renowned charities. The organization has its head office in Dublin with several regional offices around the island of Ireland.

Ensuring continuity of system uptime, data integrity and staff productivity are paramount within the organisation.

Solution

Since 2011 SVP has partnered with Typetec to provide an IT Managed Services. Working with the internal IT team, Typetec provide 24/7 monitoring on all critical systems. Typetec manage all elements of IT security for SVP, provide data integrity services and provide level 2/3 points of escalation to ensure all mission critical applications are always readily available

Result

With Typetec Managed Services, SVP have peace of mind in the knowledge that their IT environment is in safe hands.

Key Metrics:

Supporting over 400 users nationwide

98% Overall system up time